Repairs

HHT's responsibilities

We are responsible for keeping the structure and exterior of your home in good repair. We are also responsible for keeping installations for the supply of water, gas and electricity in proper working order.

Your responsibilities

As a tenant you are responsible for taking reasonable care of the property you live in. This includes keeping your home decorated and doing some minor repairs.

How do I report a repair?

This can be done in the following ways:

• By ringing the Office on 020 8340 6374 during office hours
• By ringing the Emergency Repairs  020 8348 3148 out of office hours
• By using the repairs form on this website located here
• By writing to or calling in at our offices
  

When reporting a repair it is very helpful if you could provide as much information as possible including exact details of the repair, contact numbers and when you will be at home.

You will be asked for:

• Your name and address
• A daytime contact telephone number or mobile
• Details of the repair you want to report
• Your availability for Emergencies and Urgent repairs
• A description of any special circumstances (disabilities or ill health)
  

We will:

• Log your repair
• Raise an Order
• Give you an order number (which you can quote in case you need to contact us again)
• Tell you how long it will take for your repair to be carried out
  

The order will then be passed to one of our contractors and we will send you a letter giving you:

• The name of the contractor or firm who will do the repair
• The deadline for the contractor to complete the repair
• Full details of the repair you asked for
  

We will also include a "Tenant Satisfaction Questionnaire" with this letter which we would like you to complete and return to us after the repair has been completed.

If we are responsible for a repair it is best to report it quickly. The easiest way to do this is to phone us but you can also report your repair in writing or by calling in person at your local office.