Working With Us

To deliver a better and more consistent service to you, all our staff and contractors are being asked to sign up to the Customer Services Standard (which will be published shortly).

The Customer Services Standard was written in consultation with the Tenant Federation, Housing Management Sub Committee Members, Staff and Contractors. It sets out our expectation that everyone who works with us should deliver the same high standards we expect from our own staff. This includes providing a friendly, professional and customer-focused service, as well as points like making sure an identification card is show before someone enters your home.

What is anti-social behaviour?

It is when other people behave in a way that alarms or distresses you when you are in and around your home, such as:

Making a lot of unnecessary noise;
Committing crimes or vandalism;
Harassing you because of your race or sex;
Causing problems with cars or other vehicles;
Allowing pets and animals to be a nuisance;
Dumping rubbish;
Letting their garden get overgrown;
Behaving violently;
Abusing drugs or alcohol;
Using their home for immoral purposes such as drug-dealing;
Verbally abusing or scaring you; or
Arguing with you about the boundaries between your properties.

The anti social behavior policy (see link) gives information on where tenants can get help to deal with anti-social behaviour; how quickly we can deal with the problem; and a step-by-step guide to sorting out neighbour problems.

If you would like more information please contact your Housing and Maintenance Officer:

Head Office: 020 8340 6374

E-mail: website@hornseyth.co.uk